Last Updated: July 25, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the ParentPayr website, mobile applications, and related services (collectively, the “Services”).

By creating an account, accessing the Services, or using ParentPayr, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.

1. Eligibility

You must be at least eighteen (18) years of age and legally capable of entering into a binding agreement to use ParentPayr.

You agree to provide accurate, complete, and current information when creating and maintaining your account.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

2. Description of Services

ParentPayr is a software platform designed to help co-parents organize and manage child-related financial information and communications.

ParentPayr may allow users to:

• Track child-related expenses
• Record child support and reimbursement activity
• Submit and review shared expenses
• Upload receipts and supporting documentation
• Communicate regarding shared financial obligations
• Initiate eligible electronic payments
• Generate time-stamped records and downloadable reports

ParentPayr is a recordkeeping, communication, and payment-management platform.

ParentPayr is not:

• A law firm or legal service provider
• A financial, accounting, or tax advisor
• A government agency
• A child support enforcement agency
• An official court-appointed payment channel
• A substitute for legal counsel or professional advice

Nothing provided through ParentPayr constitutes legal, tax, financial, or accounting advice.

If you are unsure whether ParentPayr is appropriate for your legal, custodial, or financial arrangement, you should consult a qualified professional before using the Services.

3. User Accounts

You are responsible for:

• Maintaining accurate account information
• Protecting your password and account credentials
• Preventing unauthorized access to your account
• Promptly reporting suspected unauthorized activity
• Using the Services only for lawful purposes

You may not impersonate another person, create an account using false information, or access another user’s account without authorization.

ParentPayr may suspend, restrict, or terminate an account when reasonably necessary to protect users, investigate misuse, comply with legal obligations, or enforce these Terms.

4. Subscription and Billing

Certain ParentPayr features may require a paid subscription. Plans may be billed monthly or annually based on the option selected during enrollment.

Unless otherwise stated, paid subscriptions automatically renew at the end of each billing period until canceled.

You may cancel your subscription through your account settings or another method made available by ParentPayr. Cancellation stops future renewal charges but does not immediately terminate access already paid for during the current billing period.

Except where required by law, ParentPayr does not provide refunds or credits for partial billing periods, unused time, or canceled subscriptions.

Subscription prices, plans, discounts, and promotional offers may change. Any pricing change affecting an existing subscription will be communicated as required by applicable law.

5. Payment Processing and ACH Transactions

ParentPayr supports eligible electronic payments through Straddle, its third-party ACH payment processor.

Before initiating ACH transactions, a user must complete the applicable bank connection and authorization process and provide affirmative electronic consent.

ParentPayr does not store full bank account numbers, routing numbers, online banking credentials, or bank authentication information.

ParentPayr stores only limited payment identifiers, bank metadata, transaction details, status information, and records necessary to support payment processing, reconciliation, customer service, and dispute handling.

You represent that you are authorized to use any bank account or payment method connected to your ParentPayr account.

You are responsible for maintaining sufficient funds and providing accurate payment information. Payments may be delayed, rejected, returned, reversed, or otherwise affected by banks, payment networks, third-party providers, account restrictions, insufficient funds, or regulatory requirements.

ParentPayr does not guarantee that every payment will be accepted, completed, settled, or delivered within a particular time.

6. Acceptable Use

You agree not to use ParentPayr:

• In violation of any law, regulation, court order, or agreement
• To harass, threaten, abuse, stalk, or harm another person
• To impersonate another person or misrepresent your identity
• To upload unlawful, fraudulent, misleading, or malicious content
• To upload malware, viruses, or harmful code
• To gain unauthorized access to accounts, systems, or data
• To interfere with or disrupt the operation of the Services
• To reverse engineer, decompile, or tamper with the platform
• To facilitate fraud, money laundering, or unlawful financial activity
• For any purpose inconsistent with the intended operation of ParentPayr

ParentPayr may investigate suspected violations and take appropriate action, including restricting or terminating access.

7. User Content and Uploaded Files

You retain ownership of information and materials you submit through ParentPayr, including expense records, notes, communications, receipts, images, and supporting documentation.

By submitting content, you grant ParentPayr a limited, non-exclusive right to store, process, reproduce, display, transmit, and otherwise use that content as necessary to provide, maintain, protect, and improve the Services.

You are responsible for ensuring that content you submit:

• Is accurate to the best of your knowledge
• Does not violate applicable law
• Does not infringe another person’s rights
• Does not contain malicious software
• Is appropriate for the intended co-parenting and recordkeeping purpose

ParentPayr is not responsible for incorrect, incomplete, misleading, or disputed information entered by users.

8. Co-Parent Responsibilities

ParentPayr provides tools to help co-parents document, review, and manage shared financial activity.

ParentPayr does not determine:

• Whether an expense is legally reimbursable
• Which parent is legally responsible for an expense
• Whether child support obligations have been satisfied
• Whether a payment complies with a court order
• Whether one parent may offset expenses against support payments
• How a disagreement between co-parents should be resolved

Withholding, reducing, crediting, or adjusting child support payments, including for the purpose of offsetting shared expenses, should occur only when mutually agreed upon and permitted under the applicable court order, custody agreement, or law.

Each user is responsible for understanding and complying with their own legal obligations.

9. Records, Reports, and Legal Use

ParentPayr may create time-stamped records, transaction histories, expense summaries, communications, and downloadable reports.

These records are intended to assist users with personal reference, financial organization, mediation preparation, dispute review, and court preparation.

ParentPayr is not a government recordkeeping system, court registry, or official child support payment service.

ParentPayr does not guarantee:

• That records will be admitted as evidence
• That a court or agency will accept a report
• That direct payments will receive legal credit
• That records will satisfy any jurisdiction’s documentation requirements
• Any particular legal, financial, or administrative outcome

Acceptance and treatment of ParentPayr records are determined by the applicable court, agency, mediator, attorney, or jurisdiction.

10. Privacy and Data Protection

Your use of ParentPayr is also governed by the ParentPayr Privacy Policy.

The Privacy Policy explains how ParentPayr collects, uses, discloses, stores, and protects personal information.

ParentPayr also maintains internal policies addressing information security, data security, data retention, and ACH authorization.

11. Electronic Communications

By using ParentPayr, you consent to receive electronic communications related to your account and use of the Services.

These communications may include:

• Account notices
• Payment notifications
• Security alerts
• Service announcements
• Subscription and billing notices
• Customer support communications
• Legally required disclosures

You may opt out of promotional communications where an unsubscribe option is provided. You may not be able to opt out of essential operational, security, billing, or legal communications.

12. Intellectual Property

The ParentPayr platform, including its software, design, branding, text, graphics, logos, interfaces, workflows, and related materials, is owned by ParentPayr, LLC or its licensors and is protected by applicable intellectual property laws.

Except as expressly permitted by ParentPayr, you may not:

• Copy or reproduce the Services
• Modify or create derivative works
• Distribute or resell platform content
• Use ParentPayr branding without permission
• Extract or reuse substantial portions of the platform

These Terms provide a limited right to use the Services for their intended purpose and do not transfer ownership of any ParentPayr intellectual property.

13. Third-Party Services

ParentPayr relies on third-party providers to support payment processing, hosting, email, communications, mobile services, infrastructure, and backups.

ParentPayr is not responsible for the independent operation, availability, or policies of third-party services.

Your use of certain features may also be subject to the terms, privacy policies, or requirements of the applicable third-party provider.

14. Service Availability

ParentPayr strives to provide reliable access to the Services but does not guarantee uninterrupted, error-free, or continuously available operation.

Access may be affected by:

• Scheduled maintenance
• Software updates
• Infrastructure failures
• Internet or telecommunications outages
• Third-party service interruptions
• Security incidents
• Events beyond ParentPayr’s reasonable control

ParentPayr may modify, suspend, or discontinue features when reasonably necessary for security, legal, operational, or business reasons.

15. Account Suspension and Termination

You may stop using ParentPayr at any time.

Subscription cancellation does not necessarily delete your account or associated records. Account deletion requests are handled in accordance with ParentPayr’s Privacy Policy and Data Retention Policy.

ParentPayr may suspend, limit, or terminate access when reasonably necessary due to:

• A violation of these Terms
• Fraudulent, abusive, or unlawful activity
• Security concerns
• Nonpayment of applicable fees
• Legal or regulatory requirements
• Risks to ParentPayr, its users, or third-party providers

Termination does not eliminate obligations or liabilities incurred before termination.

16. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, ParentPayr disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, and uninterrupted availability.

ParentPayr does not warrant that:

• The Services will meet every user’s requirements
• The Services will always be available or error-free
• All defects will be corrected immediately
• User-submitted data will be accurate
• Reports will be accepted by a court or government agency
• Payments will be completed without delay or rejection

17. Limitation of Liability

To the maximum extent permitted by law, ParentPayr’s total liability arising out of or relating to the Services shall not exceed the greater of:

• One hundred U.S. dollars (US $100); or
• The total subscription fees you paid to ParentPayr during the twelve (12) months preceding the event giving rise to the claim

To the maximum extent permitted by law, ParentPayr shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including damages arising from:

• Lost profits or business opportunities
• Loss of data
• Service interruption
• Financial discrepancies
• Payment delays, returns, or failures
• Disputes between users
• Reliance on user-entered information
• Legal decisions based on information entered into ParentPayr

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, ParentPayr’s liability will be limited to the maximum extent permitted by law.

18. Indemnification

You agree to defend, indemnify, and hold harmless ParentPayr, LLC, its officers, directors, employees, contractors, agents, affiliates, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of applicable law
• Your infringement of another person’s rights
• Content or information you submit
• Disputes between you and another user or co-parent

19. Force Majeure

ParentPayr shall not be liable for delays, interruptions, or failures caused by events beyond its reasonable control.

These events may include natural disasters, severe weather, fire, power outages, internet failures, telecommunications failures, cyberattacks, labor disputes, governmental actions, regulatory restrictions, banking interruptions, or failures of third-party service providers.

20. Changes to the Services or Terms

ParentPayr may update these Terms or modify the Services from time to time.

Material changes will be posted with an updated “Last Updated” date or communicated through another reasonable method.

Unless otherwise stated, updated Terms become effective when published. Continued use of ParentPayr after the effective date of revised Terms constitutes acceptance of those changes.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles.

To the extent permitted by law, disputes arising out of or relating to these Terms or the Services shall be resolved through binding individual arbitration conducted in Clark County, Nevada.

By using the Services, you agree to resolve disputes with ParentPayr on an individual basis and waive the right to participate in a class action, class arbitration, or representative proceeding, to the extent permitted by law.

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

23. No Waiver

ParentPayr’s failure to enforce any provision of these Terms does not waive its right to enforce that provision or any other provision in the future.

24. Entire Agreement

These Terms, together with the ParentPayr Privacy Policy and any additional terms presented for specific features or services, constitute the entire agreement between you and ParentPayr regarding use of the Services.

25. Contact Information

Questions regarding these Terms may be directed to:

ParentPayr Support
[email protected]

ParentPayr Compliance
[email protected]