Got a question? We're here to help.
Got a question? We're here to help.
No question too small. No co-parenting drama too big.
No question too small. No co-parenting drama too big.
Quick Answers:
Quick Answers:
Can I use ParentPayr without my co-parent?
Yes! You can start using ParentPayr solo.
Even if your co-parent says they’ll “never argue about money” or “I’d never take you to court,” things can change. ParentPayr helps you create a paper trail now — so if things get messy later, you’re already covered. You can track, organize, and report every expense on your own.
They can always join later... but your records should start today.
Where do I use the code I got from this site?
Download the app and select “Sign Up” on the Login Page.
Enter your contact info and activation code.
That’s it — you’ll activate the features included in your purchased plan.
If you hit any snags, double-check that you're using the same email you used for your purchase (that’s the #1 gotcha).
Still stuck? You can reach us anytime via email:
connect [at] parentpayr [dot] com
(Just replace the brackets — your message will land in the right place!)
Can I export my records?
Yes. Basic includes CSV exports. Plus and Premium include both CSV and PDF reports.
Use your exported records for personal review or discussions with an attorney or mediator.
Is my financial information safe?
Yes — your data is protected with bank-level encryption, and we never sell or share your personal information.
Your privacy, and your child’s wellbeing, are always our top priority.
If you choose to use Straddle to send support payments inside the app (available in Plus and Premium), those transactions are routed securely through the provider’s own platforms — ParentPayr never stores your bank login or account details.
You’re always in control — and your financial safety is never compromised.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Google Wallet and Apple Pay. All payments are securely processed and include an emailed receipt.
Can I add more than two users?
The Premium plan includes View-Only Family Accounts for upto 4 people — ideal for attorneys, mediators, or trusted family members.
You stay in control, and they can see (but not change) your records.
Need more access beyond that? Reach out and we’ll help tailor a setup to your situation.
How do I change or cancel my subscription?
You can cancel your subscription at any time. How you manage it depends on where you purchased it.
Purchased inside the app?
Open Menu → Settings → Manage Subscription to review your available options.
Purchased on our website?
Email us using the appropriate link:
- Upgrade
- Cancel
We’ll respond promptly and take care of it right away.
(Pro Tip: Be sure to email us from the same email address associated with your account!)
Is ParentPayr the same as ParentPay?
No. ParentPayr is a co-parenting expense and payment tracking app for families. ParentPay is a UK-based school payment system. The services are not affiliated.
What if I want to talk to a human?
We get it — sometimes you just want real help from a real person.
You can reach us anytime via our Contact page, or email us directly:
connect [at] parentpayr [dot] com
(Just replace the brackets — your message will land in the right place!)
We pride ourselves on personal, prompt responses — typically within one business day. No bots. No runaround. Just a dedicated team ready to help.