Yes! You can start using ParentPayr solo.

Even if your co-parent says they’ll “never argue about money” or “I’d never take you to court,” things can change. ParentPayr helps you create a paper trail now — so if things get messy later, you’re already covered. You can track, organize, and report every expense on your own.

They can always join later... but your records should start today.

You can still track every payment, log every expense, and generate court-ready reports — all by yourself.

ParentPayr is built to protect and organize your side of the story, even if the other parent doesn’t participate.

If your co-parent joins later, you’ll both benefit from shared syncing and expense approval, but you never need to wait on them to stay organized and protected.

Download the app and select “Sign Up” on the Login Page.

Enter your contact info and activation code.

That’s it — you’ll unlock your plan and all features right away.

If you hit any snags, double-check that you're using the same email you used for your purchase (that’s the #1 gotcha).

Still stuck? You can reach us anytime via email:

connect [at] parentpayr [dot] com

(Just replace the brackets — your message will land in the right place!)

Yes — your data is protected with bank-level encryption, and we never sell or share your personal information.

Your privacy, and your child’s wellbeing, are always our top priority.

If you choose to use Plaid to send support payments inside the app (available in Plus and Premium), those transactions are routed securely through the provider’s own platforms — ParentPayr never stores your bank login or account details.

You’re always in control — and your financial safety is never compromised.

Yes — Plus and Premium plans let you export both PDF and CSV reports. You can download monthly summaries, categorized reimbursements, or full-year records with just a few taps — perfect for court, mediation, or personal documentation.

Users on the Basic plan can export CSV files for simplified tracking.

Yes — you’re free to cancel your subscription at any time, right from your account settings.

There are no contracts, no hidden fees, and no awkward phone calls.

Your data stays secure, and you can reactivate your plan later if needed.

The Premium plan includes View-Only Family Accounts for up to 3 extra people — ideal for attorneys, mediators, or trusted family members.

You stay in control, and they can see (but not change) your records.

Need more access beyond that? Reach out and we’ll help tailor a setup to your situation.

We accept all major credit and debit cards, as well as Google Wallet and Apple Pay. All payments are securely processed and include an emailed receipt.

If you purchased your subscription inside the ParentPayr app, all adjustments must be made within the app itself. Simply open the app, tap Menu → Settings → Manage Subscription. From there, you can upgrade, downgrade, or cancel your subscription with ease.

If you purchased your subscription directly from our website, please email us your request by clicking the corresponding action:

- Upgrade

- Downgrade

- Cancel

We’ll respond promptly and take care of it right away.
(Pro Tip: Be sure to email us from the same email address associated with your account!)

We get it — sometimes you just want real help from a real person.

You can reach us anytime via our Contact page, or email us directly:

connect [at] parentpayr [dot] com

(Just replace the brackets — your message will land in the right place!)

We pride ourselves on personal, prompt responses — typically within one business day. No bots. No runaround. Just a dedicated team ready to help.