Whether you need help using a code, figuring out how the app works, or have a billing question, we’ll make it easy to get answers.
Yes! You can start using ParentPayr solo.
Even if your co-parent says they’ll “never argue about money” or “I’d never take you to court,” things can change. ParentPayr helps you create a paper trail now — so if things get messy later, you’re already covered. You can track, organize, and report every expense on your own.
They can always join later... but your records should start today.
You can still track every payment, log every expense, and generate court-ready reports — all by yourself.
ParentPayr is built to protect and organize your side of the story, even if the other parent doesn’t participate.
If your co-parent joins later, you’ll both benefit from shared syncing and expense approval, but you never need to wait on them to stay organized and protected.
During app onboarding — right after you select your subscription plan.
If you’ve already signed up, just launch the app and follow the prompts to enter your code and unlock full access.
Yes — your data is protected with bank-level encryption, and we never sell or share your personal information.
Your privacy, and your child’s wellbeing, are always our top priority.
If you choose to use Zelle, PayPal, or ACH to send support payments inside the app (available in Plus and Premium), those transactions are routed securely through the provider’s own platforms — ParentPayr never stores your bank login or account details.
You’re always in control — and your financial safety is never compromised.
Yes — Plus and Premium plans let you export both PDF and CSV reports. You can download monthly summaries, categorized reimbursements, or full-year records with just a few taps — perfect for court, mediation, or personal documentation.
Users on the Basic plan can export CSV files for simplified tracking.
Yes — you’re free to cancel your subscription at any time, right from your account settings.
There are no contracts, no hidden fees, and no awkward phone calls.
Your data stays secure, and you can reactivate your plan later if needed.
The Premium plan includes View-Only Family Accounts for up to 3 extra people — ideal for attorneys, mediators, or trusted family members.
You stay in control, and they can see (but not change) your records.
Need more access beyond that? Reach out and we’ll help tailor a setup to your situation.
We accept all major credit and debit cards, as well as Google Wallet and Apple Pay. All payments are securely processed and include an emailed receipt.
We get it — sometimes you just want real help from a real person.
You can reach us anytime via our Contact page, or email us directly:
connect [at] parentpayr [dot] com
(Just replace the brackets — your message will land in the right place!)
We’ll respond personally, usually within one business day.
No bots. No runaround. Just a team that cares.
We usually reply within 1 business day. We won’t leave you hanging!