Got a question? We're here to help.
Whether you need help using a code, figuring out how the app works, or have a billing question, we’ll make it easy to get answers.
Quick Answers:
Where do I enter the code I received on this site?
During app onboarding — right after you select your subscription plan.
If you’ve already signed up, just launch the app and follow the prompts to enter your code and unlock full access.
Do both co-parents have to sign up?
Nope! You can start using ParentPayr solo.
Even if your co-parent says they’ll “never argue about money” or “I’d never take you to court,” things can change. ParentPayr helps you create a paper trail now — so if things get messy later, you’re already covered. You can track, organize, and report every expense on your own.
They can always join later... but your records should start today.
Can I download reports for court?
Yes — Plus and Premium plans offer exportable CSV and PDF reports.
You can download monthly summaries, categorized reimbursements, or full-year reports with just a few taps.
We usually reply within 1 business day. We won’t leave you hanging!